New Clients & Consultations

Do I need a consultation before booking?

YES!!!  Consultations are required for all new clients.

This is where alignment happens. During your consultation:

• You meet the loc artist behind the brand
• We assess your hair’s health and readiness for locs
• We discuss your previous hair care, lifestyle, texture, and loc goals
• We explain the process, policies, pricing, and expectations
• We confirm if we’re the right fit  * mutual trust matters *

Consultation format:

• In-person required for Starter Locs, InstaLoxx, and Loc Extensions
• Virtual (FaceTime/Zoom) for existing locs and all other services

Booking & Credit Card Policy

Why is a credit card required to book?

Cards are required to prevent last-minute cancellations and no-shows.

• Cards are never charged without communication, unless policy is violated
• Your card may be saved for faster checkout
• Charges only occur if cancellation or NCNS policies apply

Please review the cancellation section below before booking.

Deposits

Are deposits refundable?

No. Deposits are non-refundable.

• Deposits apply to services 3 hours or longer
• Amount: 50% of service total
• Deposits may be transferred one (1) time to reschedule
• Deposits are forfeited if cancellation policies are violated

A signed consent form is required before invoice payment.

Waitlist & Availability

What if my preferred date isn’t available?

Book the next available appointment, then add your preferred date/time in the booking notes.
This places you on our waitlist, and we’ll contact you if an opening becomes available.

Late Policy (Respect Goes Both Ways)

If you’re late

• 7-minute grace period
• After 7 minutes: $1 per minute, added to your final balance
• Arrival 20+ minutes late may result in cancellation

If your loc artist is late

• After 7 minutes: $1 per minute discount applied
• Delays due to extended services are handled at the artist’s discretion

Cancellations & Rescheduling

Do you have cancellation fees?

Yes. To avoid fees, cancel or reschedule 48 hours prior to your appointment.

At the loc artist’s discretion, cancellations may result in:

• Deposit forfeiture
• $75 fee charged to card on file
• $75 added to your next service
• $75 payment required before rebooking

No Call / No Show (NCNS)

A NCNS occurs when there is no communication regarding your absence.

• 10-minute courtesy window to contact your loc artist
• Must arrive by 20 minutes past appointment time to avoid cancellation

If no communication is received:

• Appointment is cancelled
• Full service total is charged to card on file
• A consultation is required before booking again

Failure to resolve NCNS fees may result in client ban.

Squeeze-Me-In + After hours Appointments

Squeeze-ins are booked directly with your loc artist and occur:

• Outside normal business hours
• Or when the schedule is adjusted to accommodate you

Additional Fees Apply:

TUES | WED | FRI | SAT

• SQUEEZE ME IN:  $35
• AFTER HOURS: $50

MON | THUR

• SQUEEZE ME IN: $45 
• AFTER HOURS: $75

• AFTER HOURS: $100

Schedules open 60 days in advance to ensure fairness and quality.

Travel Services

Do you travel to clients?

Yes, travel services are available with a required consultation.

• Minimum travel fee: $80
• Travel outside DFW available for events
• Consultation ensures proper accommodations and service quality